[thelist] Paypal
Madhu Menon
webguru at vsnl.net
Wed Nov 7 09:38:30 CST 2001
Hi.
I found this article about PayPal:
http://www.nytimes.com/2001/02/19/technology/19NECO.html?pagewanted=all
<quote>
Anyone who signs up to use PayPal, an Internet payment service that has
become popular among users of auction sites, must provide it with a lot of
personal data: name, telephone, address, e- mail and credit card or banking
information.
So far, more than six million people have registered to use the service.
But for all that PayPal knows about its customers, it is remarkably guarded
about its own contact information.
There is no street address, phone number or e-mail address listed among the
contact information on PayPal's Web site just a post office box in Palo
Alto, Calif., and a form to submit a question electronically. PayPal does
not even have a phone number available through directory assistance. (There
is a phone number for customer service on the site, but it takes some
dedicated digging to find it.)
As it happens, the Better Business Bureau of Santa Clara County recently
rated PayPal's customer service unsatisfactory, in part because of
complaints that the company is slow to respond to customer inquiries. But
PayPal is certainly not the only site that has made it more than a little
challenging for customers to reach a representative, or even locate contact
information.
</quote>
Since a fair few people on thelist seem to use PayPal, I thought you'd be
interested.
Regards,
Madhu
<<< * >>>
Madhu Menon
User Experience Consultant
e-mail: webguru at vsnl.net
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