Try these sites: http://www.firstmonday.dk/index.html http://psychology.wichita.edu/optimalweb/print.htm http://www.webword.com/ http://www.creativegood.com/ The above are all HDI focused journals/blogs that should have some good commentry with examples. Might also want to search for commentary on "Boo.com" for a negative example. ----- Original Message ----- From: "aardvark" <roselli at earthlink.net> To: <thelist at lists.evolt.org> > anyone have any good links on how good design increases customer > confidence with an ecommerce site? it doesn't need to be a major study, > just looking for examples...