Hi Andrew, There are tons of articles on CRM on the net. What type of management do you want to provide? Is it related to online sales or a membership community or something else? Are you running a special promotion or do you just want to drive more general traffic to your site? Basically, do you want to learn more about the benefits of CRM or are you already dialed and want more technology. I will try to give some good sources. The term CRM is used so often on the net that I have found googles results to be somewhat unuseful. Here are some good links to help get you started though. http://www.interfacesoftware.com/products/interaction/ia_components.cfm http://www.crm-forum.com/ http://www.crmcommunity.com/ http://www.destinationcrm.com/ Hope that helps you! Phil Warbasse Warbasse Design ----- Original Message ----- From: "Andrew Maynes" <andrew at humanbehaviour.co.uk> To: <thelist at lists.evolt.org> Sent: Saturday, November 02, 2002 6:35 AM Subject: [thelist] crm articles > does anyone have any good articles on CRM? > > Andrew > --- > Outgoing mail is certified Virus Free. > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.410 / Virus Database: 231 - Release Date: 31/10/2002 > > -- > For unsubscribe and other options, including > the Tip Harvester and archive of thelist go to: > http://lists.evolt.org Workers of the Web, evolt ! >