[thelist] Order & Fulfillment management for online store
Mike Maughan
mike.maughan at procuratum.com
Mon Feb 2 09:28:07 CST 2004
Hi all:
A UK client of ours has recently revamped its web & ecommerce
front-end - to some effect, I'm pleased to say - but the legacy
processes from receipt of a batch of orders to despatch are
pretty grim.
They want to upgrade these processes ASAP (3 months) and -
subject to a short list of 'must haves' - are quite prepared to
scrap all their current processes in that area in favour of
better ways of working.
Market is retail, small to medium value discretionary and some
commodity sales (typical order value £40), typical order 1.4
items.
Orders are card-checked online then downloaded as a batch,
usually once a day. The batch file contains customer details,
card details, product details, delivery address.
Stock is largely picked from local store stock but some items
come from other warehouses, other (direct delivery) vendors or
on special order.
Deliveries are to UK only via Royal Mail, Securicor and a couple
of specialised carriers for particular ranges.
We've looked at Venda (nice but overkill at present and may be
v. expensive to customise), Xendor (like Venda but does less for
more money) and a scattering of smaller non-players.
The revenue-payment model from Venda is attractive, but as the
total budget should be less than £50k for a tactical replacement
(willing to throw it out in 12 months) I'm interested in
something at the £10-30k mark which we could customise if
necessary.
Any suggestions as to either candidate solutions or places to
look for more info?
Thanks in anticipation :)
Mike
=============
Mike Maughan, Procuratum Ltd.
mike.maughan at procuratum.com
mobile +44 (0)7973 620 753
snail Box 9, Chorley PR7 5GX, UK
More information about the thelist
mailing list