[thelist] email ticket system for webmaster messages
David Siedband
david at calteg.org
Wed Jun 9 12:49:28 CDT 2004
Check out Request Tracker!
It offers the functionality you are describing and is quite stable and
easy to use.
http://www.bestpractical.com/rt/
My company has been offering RT hosting since January and our clients
seem quite pleased with it.
--
David
On Jun 9, 2004, at 10:01 AM, Sarah Sweeney wrote:
> Messages to the webmaster email account for a site I developed (and
> continue to develop) are sent to me and a few people in the client
> organization. Unfortunately, most messages don't get replied to,
> either because these people just don't care, or think someone else
> will reply to the messages. Also, when messages do get replied to,
> they don't always get CCed to the other "webmasters", so we all know
> if the messages were replied to.
>
> I've suggested they try a ticket system as a possible solution to this
> problem. The requirements: free or really cheap, PHP or ColdFusion (or
> Perl), MySQL or SQL Server, and, most importantly, it must be *dead
> simple* to use :) These are some I've found:
> http://freshmeat.net/projects/ticketsmith/
> http://www.troubleticketexpress.com/open-source-software.html
> http://otrs.org/
> Based on the demos/screenshots available, I think TicketSmith looks
> like the easiest to use. Does anyone have experience with any of these
> or any other good ticket systems?
>
> --
> Sarah Sweeney
> Web Developer & Programmer
> Portfolio :: http://sarah.designshift.com
> Blog, etc :: http://hardedge.ca
> --
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