[thelist] email ticket system for webmaster messages
Sarah Sweeney
mr.sanders at designshift.com
Thu Jun 10 14:44:33 CDT 2004
Tony Crockford wrote:
> before you decide, I'd suggest a look at:
>
> http://helpdesk.oneorzero.com/
I forgot to mention another requirement: tickets get added to the system
automatically when users send an email to the webmaster email address. I
couldn't find an FAQ for the OneOrZero HelpDesk - can tickets be added
in this way?
David Siedband wrote:
> It offers the functionality you are describing and is quite stable and
> easy to use.
>
> http://www.bestpractical.com/rt/
This was actually the first system I thought of, because it's the one we
use internally. Unfortunately, even I find it difficult to understand.
The client would take one look at this and say "Huh?" There are just too
many options - too much of a good thing, IMO :)
--
Sarah Sweeney
Web Developer & Programmer
Portfolio :: http://sarah.designshift.com
Blog, etc :: http://hardedge.ca
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