Hi Madhu, +1! I saw a link to Don Norman's on-line essays recently. Pretty good stuff! http://www.jnd.org/ Essays were here: http://www.jnd.org/dn.pubs.html Enjoy! RonL. -----Original Message----- From: Madhu Menon [mailto:webguru at vsnl.net] Oh, I could go on for hours about badly designed products (I earn a living doing it after all), but fortunately, Don Norman has already done it for me.