A customer that had made several complaints earlier to NZ telecom mysteriously had a charge of 337.50 added to his bill with the heading of "penalty for being an arrogant bastard". http://www.nzherald.co.nz/storydisplay.cfm?thesection=news&thesubsection=&storyID=939017 That makes me immeasurably happy. Judah (who will probably see that charge on his bill one of these days...)