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At 15:29 21.12.99 -0500, you wrote:
>
>but that's the mentality in Redmond now - our customers are too stupid to do
>things themselves, so we'll help them out.
 
sounds right, only since more time, see below:

"The idea that people know what they want is wrong. They need to be 
pulled through the Web."
- Laura Jennings, Vice President, Microsoft Network, quoted in 
<http://www.forbes.com/forbes/97/0616/5912114a.htm>http://www.forbes.com/fo
rbes/97/0616/5912114a.htm

.wolf

"There's nothing anywhere that says a company has to help its customers
succeed." - Microsoft spokesman Adam Sohn.