are you doing more than project management? to me, client management, project management, etc., are non-billable events (depending on the circumstances -- a pain-in-the-ass client who requires all sorts of hand-holding gets hit with an administrative fee)... i add on an admin fee to all of my invoices, so that helps defray some costs of doing bills and the like.. but once you start handing over expertise, that's *definitely* a billable event... > From: "Aileen Wrothwell" <aileen at stonebikini.com> > [snip] > and the majority of our conversation takes place on e-mail. Until > now, I've just considered these discussions, question-answering, > guidance sessions as kind of a "value added" service included in doing > business with me. Clients comment that they appreciate the fact that > I take the time to answer their questions. However, lately I find > that I'm spending more than an hour a day answering e-mail from each > client. I'm thinking that this should be billed as consultation time.