[thelist] whatis.com redesigned into uselessness.
Burns, Martin (RBS)
Martin.Burns at Scottishpower.plc.uk
Mon Aug 21 08:29:56 CDT 2000
Hey Rudy
Amongst their other interesting quirks:
http://www.whatis.com/WhatIs_Browse_Alphabetical_Page/0,3940,N,00.html
Alphabetical: N
Below are all the related IT words beginning with N.
1 - 2 of 2 terms.
> mouse miles
Although I have to say, their home page takes the biscuit:
> We've maintained all of the best features of the "old"
> site, and added some new features to make your life even easier..
As you pointed out, the single best feature was the
URL structure. Still, nice to see them moving away from frames.
Cheers
Martin
-----Original Message-----
From: Martin Burns [mailto:martin at easyweb.co.uk]
Sent: 20 August 2000 10:01
To: Burns, Martin (RBS)
Subject: Fwd: Re: [thelist] whatis.com redesigned into uselessness.
---------------- Begin Forwarded Message ----------------
Date: 18/8/00 7:27 pm
Received: 19/8/00 11:42 am
From: rudy limeback, Rudy_Limeback at maritimelife.ca
Reply-To: evolt, thelist at lists.evolt.org
To: evolt, thelist at lists.evolt.org
> Anyone who does this kind of a radical redesign of the
> content and the usability to a content site deserves the wrath of users.
i too sent a long list of complaints yesterday
today, i got two replies, one from a marketing manager at techtarget
"Thanks for letting us know how you feel about our site redesign.
We are experiencing some problems with our migration and we know
the site is less than optimal at this time. But please bear with
us. All the great information you've come to rely on (with a
quicker response time) will be up and operational within a few days"
and the other reply was from the guy who created whatis.com
"Rudy...
Thanks for some apt comments! Your note expressed the opinions
and frustrations of many users so well that I forwarded it with
my own comments to the TechTarget.com management team, including
the CEO. They will read it."
As the former owner and still "whatis site advocate" in this new
company, I'll be around another year and a half. Since I use the
site myself a lot, I'm going to keep demanding that we restore as
much as possible of what existed about a week ago. Meanwhile, we
face a slew of performance problems. I do think you'll find that
the management team knows they made a big mistake and will do what
they can to fix it soon."
quite an interesting difference in tone, eh?
he also asked about content management systems (expressing doubt that they
would switch from vignette at this point) so in my reply back to him, i
pointed him to martin's article http://evolt.org/index.cfm?menu=8&cid=1449
and the camworld page http://www.camworld.com/cms/
i also went into some detail explaining why those lovely self-descriptive
urls such as http://www.whatis.com/icejello.htm should be preserved
(translated, redirected, whatever) instead of ending
up in 404s
i think they've got the message, let's see how fast they can fix it
if anything, this fiasco is a pretty good case study in how a corporate
takeover of a successful site (ostensibly for what purpose? to grab their
audience, of course) can be a total fuckup if they forget design and
usability along the way
one of the remarks he made about vignette was that techtarget chose
vignette "because
ZDNet and similar companies use it and because, as with any new startup,
there's a need to ramp up quickly"
sounds just like the kind of decision you get from a roomful of suits
<rant type="the insanity never ends">
the company i work for made a similar decision this week, using a
committee of twenty mostly IT people (i was excluded -- sniff) to settle
on using office 2000 as the company's new standard web publishing tool,
specifically a consulting-company-written custom front-end content
management system interfacing office 2000 to a site server backend... the
scuttlebutt says one of the strong selling points was the live demo (and
we all know what that means)... now "ordinary people" will be able to
publish to the intranet, using tools like word and excel and powerpoint
that they're already comfortable with... thank god they decided to
terminate me later this year, i really don't think i would want to keep
working here, and to have them pay me to leave, well, that just seems like
a nice bonus...
</rant>
of course, what everybody forgets is that it isn't about the technology,
it's about the content
imagine having a successful web site that every fourth or fifth web site
in the entire universe has links to, such as www.whatis.com/icejello.htm,
and then converting all your content to urls like
http://www.whatis.com/WhatIs_Definition_Page/0,4152,212307,00.html and then
not even thinking of redirects that send visitors to the new
urls, but letting them end up in 404s...
duh, eh?
rudy limeback
r937.com
evolt.org
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