[thelist] Trouble with multimedia (From a Troubleshooting per spective)

[Shaun M. Anderson]

OK then, I guess I'll try this again...

 From http://www.smarttech.com/products/smartboard/media.asp there are links
to the two video formats we are using. (Streaming QT and a streaming asf).

They are embedded into the page using:
[embed src="/products/shared/QuickTime/sboardhigh.mov" width="420"
height="320"] (Similar for the ASF)

Which works fine, except that you don't get the same amount of information
that you do if you had opened up the QT view, and then opened the URL of the
video its self.
For the QT, you only get the bit-rate/frame-rate, but using WMP gives way
more info that if it was embedded into the page.

The Tech support people here want to be able to get at that info when
they're talking to people on the phone. (The info that isn't available when
it's embedded)

Clear as mud?

Thanks,
Shaun

> -----Original Message-----
> From:	jdowdell at macromedia.com [SMTP:jdowdell at macromedia.com]
> Sent:	Monday, July 09, 2001 5:07 PM
> To:	thelist at lists.evolt.org
> Subject:	Re: [thelist] Trouble with multimedia (From a
> Troubleshooting perspective)
> 
> > We have several embedded QuickTime & asf files on our site.
> > We embedded them because (we feel that) they look cleaner.
> > Now tech support is saying that they are getting calls about
> > them, and because they are embedded they can't get as much
> > information from the embedded movies as they can if they
> > weren't embedded.
> 
> For whatever it's worth, I'm puzzled by this description... not sure what
> it means.
> 
> There's never any video content embedded within an HTML page, although
> Netscape Plugins do use the EMBED tag... possibly the problem is due to
> one
> word meaning two things, or...?
> 
> (Browsers do differ in the info they show about objects in the page... in
> the Netscape browsers "View Info" is a way to find out some things about
> EMBED content, but I'm not sure whether this is similar to what you're
> seeking.)
> 
> jd
> 
> 
> 
> 
> 
> John Dowdell, Macromedia Tech Support, San Francisco CA US
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