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martin.p.burns at uk.pwcglobal.com martin.p.burns at uk.pwcglobal.com
Fri Oct 12 10:43:23 CDT 2001


Memo from Martin P Burns of PricewaterhouseCoopers

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Um sorry again for that folks.

We're working on it.

Cheers
Martin

<tip>
Your clients will want reporting on how well the site's doing,
where it's doing well and badly, why, and how to make it better.

Web log data really won't help that much - you'll need to get
a lot smarter.

Here's an approach: Develop scenarios for the expected and/or
desired paths through the site. Along those paths, record key events,
linked to each user (doesn't have to be related to their names), so you
can track where people are having problems, which will then give you
an angle to attack the problems.

This may sound like heresy, but client side tracking such as web bugs
probably are the most effective way to do this.

See - not all tracking is A Bad and Evil Thing.
</tip>




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Aonde eu acho um servidor gratuito fora a f2s?

ENTREM EM MINHA PAGINA!
Join in my page!




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