[thelist] how design affects ecommerce

[Nicole Parrot]

Is it just me or is there a blatant contradiction in what Mia posted?
She's willing to give her shipping information on a website before she is
ready to "check out", but giving her phone number on the phone is giving
away valuable demographics information?

Mia, you're entirely entitled to feel the way you do, but if I have to give
my shipping info before I choose which item I want to buy, I'm just outta
there, and shopping on another website. I am only willing to give info about
me when I'm ready to pay, not before that, because I know a lot of things
can happen. I may abandon my orders for the simplest reason (ie, baby
crying, and mom's online time's been cut short).

Nicole


From: <mia at miaridge.com>
> > I can display the actual shipping and, if applicable, tax
> > in an acurrate grand total every time they add, adjust, or remove an
> > item. That destination has to be collected at some point, why not up

> Halleluiah!  When I see that in an online shop, I'm won.  To me, it's a
> sign they've really thought about the needs of their customers.

> > If the customer is on the phone and you have to put them on hold, at the
> > very least get their phone number, THEN you put them on hold. This get's
the
> > customer in the mindset that they are in the process of purchasing

> Or in the mindset that they're being added to someone's marketing
> database.  I'm thinking about giving you my money, I don't need to give
> you my (valuable) contact and demographic information too.  There's
> nothing in it for me.