Subject: Re: [thelist] how design affects ecommerce

[Bev Corwin]

Dear Shoshanna,

Thanks for sharing this useful story of your personal experience. I'll add
it to my collection.  Unfortunately,  I hear similar stories often.  Sad but
true,  the state of affairs while the Internet plays to catch up to its
global audience.  One would think someone would have thought of such matters
in the planning stages,  surprising, isn't it?

Sincerely,
Bev

----- Original Message -----
From: <martin.p.burns at uk.pwcglobal.com>
To: <thelist at lists.evolt.org>
Sent: Sunday, January 13, 2002 4:41 PM
Subject: Re: Subject: Re: [thelist] how design affects ecommerce


>
> Memo from Martin P Burns of PricewaterhouseCoopers
>
> -------------------- Start of message text --------------------
>
> Hi Shoshanna (plus everyone else annoyed with poor localisation and
> everyone who has an international audience)
>
> Take a look at Isaac's fine article:
> http://evolt.org/article/thelist/4090/15118/index.html
> on how to avoid getting this wrong.
>
> Cheers
> Martin
>
>
>
>
> Please respond to thelist at lists.evolt.org
>
> Sent by:  thelist-admin at lists.evolt.org
>
> To:   thelist at lists.evolt.org
> cc:
>
>
> Subject:  Subject: Re: [thelist] how design affects ecommerce
>
>
> I'll tell you a small story that heppened just yesterday:
> My boyfriend recently finished a web site, got a domain, and finally
> decided
> on a web host we heard good stuff about. Last night we went to the host's
> site, in order to sign up for the service. Small detail: we are now living
> in France (we have an International credit card), and the host is from the
> US.
> 1st stage: choose domain or choose "transfer domain".
> Obviosly, we choose the 2nd option.
> Then, enter a phone number. Should be easy. Nope.
> The form accepts (via "maxlength") phone numbers only in the following
(US)
> format:
> xxx- xxx- xxxx
> 10 digits totall.
> however, being in France, our phone number is:
> 33 4 xx xx xx xx
> 11 digits totall.
> Oopps.
> Even if we ignor the format, we are still unable to fill out the correct
> phone number.
>
> Guess what? My boyfriend signed up at some other host.
>
> I wonder how many companies are loosing business from issues like this?
>
>
> --------------------- End of message text --------------------
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