[thelist] OT: Adobe doesn't want your feedback

Chris Blessing webguy at mail.rit.edu
Wed Jul 31 14:25:01 CDT 2002

If you had read more closely you'd see I am the one who RECEIVES THE
MESSAGES from customer service if they feel it's appropriate to send it to
me.  I myself don't work in customer service and I was simply stating what I
see as normal behavior based on how customer service reps react to certain

If you blindly assume  that just because someone works in customer service
and works for a company that they 1) have any loyalty towards that company
or 2) will immediately bow down to the almighty customer then you are sadly
mistaken.  Granted they do TRY to help, they usually just ignore (yes,
IGNORE) these types of messages, or they'll get passed around to another rep
and forgotten.

Hey it's called reality!!

Chris Blessing
webguy at mail.rit.edu

> This is just amazing. So, you take it upon yourself to make such
> judgements
> based on if you like the tone of the complaint or not? I'm
> thinking that if
> I were management I would kick your ass right out the door. I, being
> management, would very much like to know of valid customer concerns no
> matter that they may be expressed by someone during a moment of
> frustration.
> After all, most complaints are a direct response to frustration.
> Now add to
> that some customer service rep ignoring the complaint because they don't
> "like the tone". You represent the company. You ignore a complaint the
> company is ignoring the complaint.
> <tip type="how to behave as a customer service rep"
> author="Daniel Medley">
> Pass on valid customer concerns to the appropriate personnel
> period. By not
> doing so you jeopardize the company. If you get upset when people express
> their frustration then get a different job.</tip>
> Peace,
> Daniel Medley

More information about the thelist mailing list