[thelist] Hiveware email address encoder

[Jeff Howden]

marc,

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> From: Marc Seyon
>
> You mentioned that "web forms are impersonal. there is
> no such implied guarantee (that someone will receive
> it) with a web form."
>
> Do you think an auto-generated email response
> guaranteeing a response from a live person within a
> certain timeframe would alleviate that impersonality?
> (Yes I know this is straying onto a whole other topic).
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i think the answer to that depends on the audience and how frequently you
expect a user to use the contact form.  if it's a fairly non-tech-savvy
audience and they're going to use it a single time, then an auto-response
that's tailored to them is a nice touch.  however, if the audience is
tech-savvy or you think customers are going to use the form more than once,
then an auto-response can make the form that much more impersonal,
especially if frustration is the motivation to use the form.  then the
auto-response just adds insult to injury ("look, i got a response already.
damn, it's the #@&% auto-response like last time").

.jeff

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Jeff Howden - Web Application Specialist
Resume - http://jeffhowden.com/about/resume/
Code Library - http://evolt.jeffhowden.com/jeff/code/