Should you go against your Client? (Was: [thelist] Message Archive -MySQL)

Andy Budd andy at message.uk.com
Thu Jul 31 03:49:32 CDT 2003


On Wednesday, July 30, 2003, at 05:23 PM, Morgan Kelsey wrote:

> james,
>
>>> However, although the client seems sure that no one will *ever* want 
>>> to
>>> recover a message more than 30 days old, I do not share his faith.
>>> Consequently, what I want to do is ..........
>>
>> Um, shouldn't you leave this? You Client has expressly said this, and
>> you seem to be proposing to go behind his back against him.
>>
>> Maybe he has his reasons for this; for example the database could be
>> put on a host where he pays for expensive storage, or maybe due to the
>> applications intended use he wants to encourage users to use it for
>> short term things only, and not as a message archive?
>>
>> I would have thought the proper course of action is to sit down with
>> him and explain to him why you think its a bad idea and to try to
>> change his mind, but if he remains resolute then you bow to his will.
>>
>> What is other peoples experience in matters like this?
>>
>
> i agree.
>
> "the customer is always right" applies to whatever business you are in.
>
> try to educate your clients, but don't waste your time trying to change
> their mind about anything. if they insist on something *really* 
> stupid, like
> having cc numbers emailed to them, get them to sign something that 
> says you
> explained to them how dumb they are (well, ya know, the wording mught 
> need
> some tweaks).
>
> at my current hourly rate, i'll clean their toilets if they want.
> --but only after recommending they find a more affordable solution.
>
>
>
> nagrom
> http://morgankelsey.com
>
>
>
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