Sarah Sweeney wrote: > > I've suggested they try a ticket system as a possible solution to this > problem. The requirements: free or really cheap, PHP or ColdFusion (or > Perl), MySQL or SQL Server, and, most importantly, it must be *dead > simple* to use :) These are some I've found: > http://freshmeat.net/projects/ticketsmith/ > http://www.troubleticketexpress.com/open-source-software.html > http://otrs.org/ > Based on the demos/screenshots available, I think TicketSmith looks > like the easiest to use. Does anyone have experience with any of these > or any other good ticket systems? > My host uses eSupport from Kayako[0] which seems like an excellent system to me and although commercial it the pricing seems very reasonable. Simon [0] http://www.kayako.com/?_a=products&_m=esupport.features