[thelist] Taking control of a client's computer

raditha dissanayake jabber at raditha.com
Mon Jul 26 08:55:32 CDT 2004


john at johnallsopp.co.uk wrote:

>Hi
>
>I've had a spate of client queries recently about general issues on their
>computer, actually mostly about email problems.
>
>It occurred to me that it would be nice if there was a way I could take
>over their machine for a short while to make the required changes myself
>rather than trying to remember what Outlook looks like. I know that type
>of software's out there. Hopefully it'll be an 'over the Internet' type of
>thing rather than using direct dial.
>  
>
There are several terminal services, VNC, PCAnywhere come to mind. 
However if you clients are not capable of configuring outlook they have 
no business setting up a software of this nature.

-- 
Raditha Dissanayake.
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