[thelist] Taking control of a client's computer

A Maynes andrew at milords.com
Mon Jul 26 08:51:45 CDT 2004


You need vnc but it isn't 100% secure, however that said it will do the
job very well

Andrew

> -----Original Message-----
> From: thelist-bounces at lists.evolt.org 
> [mailto:thelist-bounces at lists.evolt.org] On Behalf Of 
> john at johnallsopp.co.uk
> Sent: 26 July 2004 14:32
> To: thelist at lists.evolt.org
> Subject: [thelist] Taking control of a client's computer
> 
> 
> Hi
> 
> I've had a spate of client queries recently about general 
> issues on their computer, actually mostly about email problems.
> 
> It occurred to me that it would be nice if there was a way I 
> could take over their machine for a short while to make the 
> required changes myself rather than trying to remember what 
> Outlook looks like. I know that type of software's out there. 
> Hopefully it'll be an 'over the Internet' type of thing 
> rather than using direct dial.
> 
> It would need, however, minimal setup by the client as the 
> reason I want it is because they're not very clued up. It 
> would be nice if I could receive a query from a client who'd 
> not called me before, point him/her in the direction of a 
> part of my site to download the software I needed, then be 
> able to take control of their PC for a while to fix the problem.
> 
> Who has something to say about that?
> 
> All help appreciated as always.
> 
> Cheers
> J
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