[thelist] user perception

[Sarah Sweeney]

> Obviously I can't see the system but here's the impression I get from 
> the steps you've described.
> 
> See big ENTER button
> Try to login
> Get told I don't have an account
> See big ENTER button again
> 
> "If it didn't work for me the first time why should it work the second? 
> I'm lost. I'm going to email the administrator to find out why it's 
> broken."

No, it's like this:

*GUESTS' LOGIN*

Guests do not need an account or password to add or edit documents. Any 
documents you add or edit will be submitted to site administrators for 
approval.

[Enter]

*CONTENT MANAGERS' LOGIN*

Content Managers are responsible for maintaining specific sections of 
the website and have been assigned a password. If you are a content 
manager, please enter your email address and password below. If not, 
please use the Guests' Login, above.

Email: ______________
Password: ______________
[ ] Remember my email address on this computer

[Login]

_Forgot your password? Click here to have it emailed to you._

>> I think my next plan of attack is to ask the client if they know why 
>> users keep assuming they have an account. If this doesn't help, I'm 
>> out of ideas again.
> 
> I'd say you should have done this a long time ago. Design does not exist 
> in isolation. If you don't understand why your users are having a 
> problem, how can you possibly attempt to solve it?

At first I assumed it was just a few users having a problem, but it 
seems like too much of a coincidence now, which is why I'm just thinking 
of this plan of attack now.

-- 
Sarah Sweeney  ::  Web Developer & Programmer
Portfolio  ::  http://sarah.designshift.com
Blog  ::  http://hardedge.ca