[thelist] problem with accented characters in email

[James Hardy]

Sarah Sweeney wrote:
> I have an email ticket system set up on a client's site that works as 
> follows:
> - a user goes to the "contact us" page, enters their email address, a 
> subject, and a message
> - submitting the form sends an email (using ColdFusion) to the ticket 
> system
> - the ticket system (Perl, which I did not build) saves the message to a 
> database and sends another email to me and several other people 
> notifying us of the new ticket
> 
> The problem arises when users enter accented characters in their subject 
> or message; these characters come through with some kind of encoding 
> (e.g. "=?iso-8859-1?Q?Version_fran=E7aise_?="). If I set up the "contact 
> us" form to just email the message directly to me, everything works 
> fine, so the problem is obviously coming from the ticket system. I'm 
> guessing that the problem could be avoided by adding the correct headers 
> to the email sent by the ticket system - I'm just not sure what the 
> headers should be. These are the headers that seem to work in the first 
> email (the one sent by ColdFusion):
> MIME-Version: 1.0
> Content-Type: text/plain; charset=utf-8
> Content-Transfer-Encoding: BASE64 | Quoted-Printable
> 
> Any ideas? Should I add or remove any headers?
> 
> TIA
> 
I am no expert but I believe that the 
=?iso-8859-1?Q?Version_fran=E7aise_?= is Quoted-Printable, so if you 
turn that off that is should hopefully come up with the right characters

James