[thelist] Support checklist - ideas?

Chris George cgeorge at basecorp.com
Tue May 31 12:15:23 CDT 2005

Hey all,
I was wondering, do any of you have a "support checklist" of sorts when
you get a client who comes to you with vague error reports like:
"I get an error on like 468: missing ;"
Obviously there'll be some tailoring involved, but a blanket
questionnaire might help me deal more appropriately with these support
Any help would be appreciated!

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