Chris George wrote: >Hey all, > >I was wondering, do any of you have a "support checklist" of sorts when >you get a client who comes to you with vague error reports like: > >"I get an error on like 468: missing ;" > >Obviously there'll be some tailoring involved, but a blanket >questionnaire might help me deal more appropriately with these support >calls. > > Hi Chris, You might check out something like http://www.kayako.com/?_a=products&_m=esupport.features&_page=2 the trouble shooter in Kayako. -- ______________________________________ Pete Freitag work: http://www.cfdev.com/ blog: http://www.petefreitag.com/ shop: http://www.dealazon.com/ Author of the CFMX Developers Cookbook http://www.petefreitag.com/bookshelf/