[thelist] looking for ticket system recommendations

[jason.handby]

> I'm looking for a ticket system to use for client requests 
> and support tickets. I've searched google and came up with 
> some possibilities, but I can't tell whether they're any good 
> from looking at their sites. So I'm soliciting 
> recommendations based on your experiences with ticket systems 
> you've used.
> 
> Required features:
> 
> - very easy (for my client) to use
> - ability to prioritize tickets, not just with a few levels, 
> but actually sorting the entire list of tickets into the 
> exact order I want
> - ability to categorize tickets
> - low or no cost
> 
> Nice-to-have feature:
> 
> - a field to indicate a time estimate for completing a request

Fogbugz (http://www.fogcreek.com/FogBugz/) is great, and will do
everything you have asked for. And it's not that expensive as it's
licensed on a per-user basis, so you can pay as your use of it grows...



Jason