> Our company uses request tracker - although personally I have hardly > used it, so don't know wether it meets your requirements. > > Might be worth a look: > > http://www.bestpractical.com/rt/ This looks too complicated for my client. That's why my requirements are so simple: lots of options are good, but simplicity is better (at least for my client). -- sarah adams web developer & programmer portfolio: http://sarah.designshift.com blog: http://hardedge.ca