[thelist] need help diagnosing problem uploading file to website

[Sarah Adams]

>> One of the users who regularly uploads documents to the site has, in
>> recent months, complained to me a few times of not being able to upload
>> documents to the site.

> Could she try with another browser?

One of the other people in her team is using Safari on a Mac and has the 
same problem.

> This rings a bell... I can't quite remember, but I think I once had a 
> similar problem, and it was caused by malfunctioning switch or router.

Could this effect only certain people, all coincidentally on the same 
team, in an office and not others?

> Any pattern to this? In the mornings or afternoons? If an upload fails, 
> how soon will she be able to upload successfully: immediately with 
> another file, later the same day or only the next day?
> 
> Are there any file types that *never* fail? Or can it happen with any files?

I'll definitely ask her these questions. Thanks for the great suggestions!

-- 
sarah adams
web developer & programmer
portfolio: http://sarah.designshift.com
blog: http://hardedge.ca