> From: thelist-bounces at lists.evolt.org > [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Christie Mason > Sent: 20 September 2008 17:17 > To: thelist at lists.evolt.org > Subject: Re: [thelist] hiding email addresses > > If the email address must be displayed then something you can > do to alleviate the spam is to make sure they're using a > hosting/email service that has robust spam filtering and then > set those filters as high as you practically can for that > email address. > > Most of the time customers don't understand the benefits of > using a contact form. I've found that explaining to the > client that using a contact form means that they can save the > contact request in a db, using methods that protect against > injection and XSS etc attacks, and then generate reports for > that info makes them more receptive. Another explanation > that's worked is to tell them how using a form allows them to > control/augment the subject/message info so your client can > see which site and which page generated the contact request. > Sometimes the context of the request makes a difference. > > Also if you use a form, please make sure you send the > requestor a copy of the email that's generated. It's a pet > peeve of mine to fill out a form and not get a copy of the > email. Without a copy of the email, I can't prove that I did > fill out a request and when that request was sent. > > Christie Mason > Already explained that but they still insist. I take your point about cc-ing the email - I always post a 'Thank You etc' on the contact form once sent but I have to admit to not cc-ing. Good point I'll add that.