[thelist] Offlist - whois and locked - resolved
Bob Meetin
bobm at dottedi.biz
Thu Oct 8 18:09:50 CDT 2009
For those who would like to know, perhaps learn from the experience...
There were some assumptions made based upon mis-communications by the
CBeyond tech staff. Not knowing better, you take an orange for an orange.
When asked who managed the domain several months back the business owner
told me CBeyond. I bought this. Why? Some years back I had some sites
hosted by a company called digitalinet - part of their package included
registering a domain for free if you paid for one year hosting. The
assumption here is that if they have access to register the domain I
assume they have like access to manage it, including nameservers. This
led me to believe that CBeyond had the power, the interface. BTW - I
would never do that again; it was a nightmare getting the domain out of
digitalinet's clutches.
But anyway - Wrong - and the CB technicians didn't even know this. When
after speaking with the last tech who said that it was locked (however
irrelevant here) I did the whois lookup and saw that enom.com was the
registrar. After asking the business owner about this, the gerbils
turned and he recalled something about them, perhaps 10 years back. He
called them, was able to get his username/password, then got it to me
and I logged in and made the nameserver changes.
Within about 4 hours it had updated to my neck of the woods. Why CBeyond
couldn't get things they did to revert overnight to get the old hosting
working just as it had broken overnight escapes me.
In my inbox I have a customer feedback form from CBeyond :)
-Bob
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