[Sysadmin] Re: The Planet Support Ticket Created: 775680PLNT:30-Day Notification of Pricing Increase (Celeron)

[David Kaufman]

Doesn't *that* suck...!

support-portal at theplanet.com wrote:
> The Planet Support Ticket 775680PLNT was Created
>
> Please go to
> https://orbit.theplanet.com/nav_support/ticket_view.html?ticket_id=775680
> to view and/or edit the support ticket.
>
>
> Ticket Details:
> Queue:Sales
> Status:OPEN
> Summary:30-Day Notification of Pricing Increase (Celeron)
> Details:
> Price Increase Notification
>
>
>
> 30-Day Notification of Pricing Increase
>
> Effective August 01,2005 The Planet(SM) will initiate a price
> increase that will affect Celeron server customers.
>
> Base pricing for Celeron servers below the base price of $79/month
> will encounter a monthly price increase of $10 per month.  Pricing
> for upgraded services will not change. The new base pricing will be
> applied to your August payment.
>
> Your service will remain unchanged and uninterrupted with the
> adjusted pricing unless you cancel your server with The Planet on or
> before July 23, 2005 at 11:59 PM CST.
>
> This price increase is due in large part to dramatically higher
> utility costs and increased operational expenses as well as added
> value services such as our deployment of high end security devises to
> provide superior protection for our customers on our network. Some of
> these products include Tipping Point, Cisco Guard and Arbor Peakflow.
>
> Acceptance:
>
> If you acknowledge this pricing notice and want to keep your services
> uninterrupted, please update this ticket with the following
> statement:
>
> "I wish to keep my Celeron server(s) with The Planet and acknowledge
> the price increase effective, August 01,2005."
>
> Server Cancellation Request:
>
> If you would like to cancel your server(s), please update this ticket
> with the following statement (no later than July 23, 2005 at 11:59 PM
> CST ):
>
> "I wish to cancel my Celeron server(s) with The Planet. The IP
> address and server name for the server(s) I would like to cancel are;
> (please list IP addresses and server names here)."
>
> Default Procedure for Non-Response:
>
> If you do not respond to this ticket, we assume that you agree to pay
> the increased rates. You must open a new ticket in Orbit(SM) with
> your cancellation request if you wish to cancel your server after
> July 23, 2005 at 11:59 PM CST.
>
> If you have any questions, please do not hesitate to contact your
> Sales Representative.
>
> Thank you for your business.
>
> 214-782-7800
> 800-377-6103
> Resolution:
>
> Please do not reply to this email.  If you have additional
> information, please update the ticket using the link to the support
> system provided.  If the support ticket was closed, and the issue was
> not resolved to your satisfaction, please feel free to open another
> ticket and reference this ticket number.
>
> Thank you,
> The Planet