[Theforum] evolt.org revamp comment period open

.jeff jeff at members.evolt.org
Sat Feb 1 16:55:16 CST 2003


martin,

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> From: Martin Burns
>
> Yet when we got taken over by IBM, 1 month after the
> announcement, emails were redirected to our IBM email
> accounts (which we had to figure out how to access,
> which wasn't fun), and 1 month after that, the PwC
> email addresses just bounced with a simple "user not
> known".
>
> We had 2 months to notify every single person we cared
> about knowing that the address was moving.
><><><><><><><><><><><><><><><><><><><><><><><><><><><><><

that's a great example of lousy concern for customer service.  it's a poor
example of giving two hoots about your employees and their commitment (or
soon-to-be lack thereof) to your company.

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> If it matters enough, you'll let people know. If you
> don't let people know, it can't really matter.
><><><><><><><><><><><><><><><><><><><><><><><><><><><><><

what about the hundreds (if not thousands) if discussion list posts buried
in archives that won't get changed?  those have generated emails to me from
people asking for help with something i posted about on a list somewhere.
again, contributing to linkrot (though it's email, not http-based).

.jeff

http://evolt.org/
jeff at members.evolt.org
http://members.evolt.org/jeff/




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