[thelist] Bill E-mail As Consultation Hours?

Daniel J. Cody dcody at oracular.com
Wed Jul 19 13:21:21 CDT 2000


I'd say yes. When it becomes more than a value-added-service and
something they're starting to rely on, you need to start billing for it.

Oh, and I charge <dr evil voice>One BILLLLLLLLLLLLION Dollars an hour!!
muhhhahahah</dev> :)

.djc.

Aileen Wrothwell wrote:
> 
> I have a question that may sound a little naive, but I need to ask it
> anyway.  How do you bill for the time you spend exchanging e-mail with
> clients?  At the moment, I have two clients I've never met in person, and
> the majority of our conversation takes place on e-mail.  Until now, I've
> just considered these discussions, question-answering, guidance sessions as
> kind of a "value added" service included in doing business with me.  Clients
> comment that they appreciate the fact that I take the time to answer their
> questions.  However, lately I find that I'm spending more than an hour a day
> answering e-mail from each client.  I'm thinking that this should be billed
> as consultation time.  Your thoughts, please?  I'm not asking how much you
> charge, but rather how you charge.  As always, thank you.  Aileen




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