Lisa, Check out this article on targeting customers. I found it very interesting. http://www.zdnet.com/smallbusiness/stories/general/0,5821,2675980,00.html Norman > I also find it really hard saying no to clients especially because I work > for myself and want to give them good after sales service. Any tips? Sorry I > won't reply this week as busy with the wedding, but thanks in advance. > > Lisa.