Kelly Goto and Emily Cotler just published a terrific book on this subject, "Web ReDesign Workflow that Works." http://www.amazon.com/exec/obidos/ASIN/0735710627/qid=1010004069/sr=8-1/ref= sr_8_19_1/104-3454496-1767129 They have great downloadble tools (client survey, technical survey, creative brief, etc) at their site: http://www.web-redesign.com/ good luck! Miriam > What I'm looking for here is your combined experience in this area. How do > you come up with 'design documents'? How do you determine what is needed to > meet the client's expectations/goals? By what process do you come up with > the client's (web development) needs? www.dynagirl.com your ruby satellite system control center since 1971