[thelist] digital handshake on website (was: dedicated server in the us)

[J. Scott Johnson]

As far as I'm concerned, forward what I wrote to anyone dealing with
Rackspace.  To me it just felt dirty (and I wear a marketing hat about 1/2
the time so that's saying something).

Scott

-----Original Message-----
From: thelist-admin at lists.evolt.org
[mailto:thelist-admin at lists.evolt.org]On Behalf Of Ben Phillips
Sent: Monday, April 15, 2002 12:18 PM
To: thelist at lists.evolt.org
Subject: RE: [thelist] digital handshake on website (was: dedicated
server in the us)


> Just a sidenote about my Rackspace experience.  I like them
> but their prices are negotiable!  Read:
>
> http://radio.weblogs.com/0103807/2002/04/02.html#a19
>
> for more.  My account manager told me after I stopped using
> them that they would cut the price "if I had asked".  I was
> furious but their product is good.

read it - interesting. i would feel pretty screwed in the same
circumstances...

i was on their site a few minutes ago and was reading the page and got
hit with a 'digital handshake' from one of their sales representatives -
ie. they start chatting to you with a little java applet
<http://www.groopz.com>. i felt a bit 'invaded' at first, but he was
nice and we chatted about requirements and stuff, and he seemed
genuinely interested in my client (okay - he was looking for a sale but
it was cool anyway). so yeah, it was a good experience, and i am now
getting sent a proposal, so i guess it works!

nice little application for interacting directly with your customers and
getting sales. it's like walking into a shop and a sales assistant
coming up to you and asking you if you need any help. if every website
did it, i think it might get a bit annoying, but it was so unique to me
that i have to say it worked.

benji
inchima.com


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