[thelist] Why would I want on-line live tech support?

[Russ]

I would think that it would depend heavily upon your business and how
savvy your users are.

If you're selling a product online that's somewhat technical in nature
(ie Printer Inks), you may require such a service to assist customers in
finding the right product and reduce RMAs.  If you're customers require
assistance in installing a product...same thing.

If you're selling something like web hosting, you may want such a tool
to help clients who are wanting to figure out how to set up POP3
accounts, or their FTP directories, or some of the basic functions--this
could be a potential Level 1 tech support solution and allows you to
filter which clients need to be escalated.

Not knowing what you'd use it for, it's hard to say, but hopefully those
are some examples that may give some rationale.

HTH,

Russ

> -----Original Message-----
> From: thelist-admin at lists.evolt.org
> [mailto:thelist-admin at lists.evolt.org] On Behalf Of Rob Smith
> Sent: Wednesday, November 06, 2002 12:24 PM
> To: Thelist (E-mail)
> Subject: [thelist] Why would I want on-line live tech support?
>
>
> Hi List,
>
> I've found a really neat web site today: www.homepages.com,
> which offers live (chat) tech support. I'm having a bit of
> trouble coming up with valid reasons why I would want this.
> Or better yet, What's the best way I can offer this and be
> effective globally (at all times).
>
> TY,
>
> Rob.Smith
> --
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