[thelist] [Survey for paper] Airline websites

[Ed McCarroll]

> just doing a little research here about airline sites and
> the whole e-ticketing system. I personally find they are
> clunky and quite badly designed.

Have you looked at www.Southwest.com?  While I don't know how they
measure up against the issues you raise, I've had little trouble
using them, and they have a relatively convenient tie-in with the
auto rentals who partner in their frequent flyer plan.  I like 'em.

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Ed McCarroll                          MailTo:Ed at ComSimplicity.com
ComSimplicity                                      (310) 838-4330
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