[thelist] RE: usability testing/customer feedback for redesigns

Satterfield, Irene isatterfield at stinsonmoheck.com
Thu Oct 30 07:43:09 CST 2003

Hi Tom,
I don't know if this is what you are looking for, but Jakob Nielsen is Mr.
Guru of usability.  This article is excellent

-----Original Message-----
From: Tom Dell'Aringa [mailto:pixelmech at yahoo.com]
Sent: Wednesday, October 29, 2003 1:17 PM
To: thelist at lists.evolt.org
Subject: [BULK] - [thelist] usability testing/customer feedback for

Hi folks,

My company is currently going to be involved in a major redesign of a
large commercial site that we own. In the brief we have this
incredibly stupid statement:

Out of Scope
- usability testing or other consumer research

This means that do NOT plan on doing any of it AT ALL. 

Holy Stupidity, Batman! 

Anyway, I'm looking for some links that give some hard figures on the
difference testing and, gee, involving the customers, makes to a
redesign or a new site. I have some things but I'm lacking some stuff
with punch.



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