[thelist] What happens when the client requests a bug fix that the developer can't replicate?

Chris George cgeorge at basecorp.com
Tue Dec 2 09:08:48 CST 2003

Excellent - thanks for the tips. I'm looking into this now, and will
likely install server-side anyway regardless of how this project turns



> -----Original Message-----
> From: Hassan Schroeder [mailto:hassan at webtuitive.com] 
> Install a sniffer (Ethereal, or ...) on at least the server 
> in question, and if possible on the client's system that's 
> failing. Capture until failure occurs, and then analyze the 
> traces. (Make sure the clocks on both systems are sync'd to 
> an NTP source so timestamps match up.)
> Also, your server may have some kind of trace facility, and 
> your application should be instrumented to record (in debug 
> mode) the transfers at as granular a level as possible.
> That's a start, anyway :-)

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