[thelist] What happens when the client requests a bug fix that the developer can't replicate?
Chris George
cgeorge at basecorp.com
Tue Dec 2 09:08:48 CST 2003
Excellent - thanks for the tips. I'm looking into this now, and will
likely install server-side anyway regardless of how this project turns
out.
Thanks!
Chris.
> -----Original Message-----
> From: Hassan Schroeder [mailto:hassan at webtuitive.com]
>
> Install a sniffer (Ethereal, or ...) on at least the server
> in question, and if possible on the client's system that's
> failing. Capture until failure occurs, and then analyze the
> traces. (Make sure the clocks on both systems are sync'd to
> an NTP source so timestamps match up.)
>
> Also, your server may have some kind of trace facility, and
> your application should be instrumented to record (in debug
> mode) the transfers at as granular a level as possible.
>
> That's a start, anyway :-)
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