[thelist] Cold Fusion

[Richard Morris]

 Ever 'on the case', it seems, Macromedia finally got back to us yesterday
night with the definitive answer:

"Thank you for contacting Macromedia Customer Service.

"Macromedia's Technical Support for Servers is Fee Based. You may want to
advise your potential client who owns a Macromedia license version software
to contact technical support."

There's then a standard long listing of other ways of getting support, none
of which provided the answer, hence my e-mails to them in the first place.

I don't think I'll be wasting any of the company's money on their products
if this is the level of "support" we'll receive...

> -----Original Message-----
> From: thelist-bounces at lists.evolt.org 
> [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Richard Morris
> Sent: Tuesday, May 25, 2004 6:15 PM
> To: thelist at lists.evolt.org
> Subject: RE: [thelist] Cold Fusion
> 
> Yeah, but that only lists platforms and operating systems, 
> not what needs to
> be installed on the web server - which might be remote or 
> shared hosting.
> 
> I asked the same question myself of Macromedia and here's their
> oh-so-helpful reply after I filled in a request for pre-sales 
> technical
> support on their web site yesterday:
> 
> "Hello,
> 
> Thank you for contacting Macromedia Customer Service.
> 
> We appreciate your interest in our products. Although we are 
> not technically
> trained with the specific use of our products, I would like 
> to recommend
> that you check our site for product features. You may also 
> call Macromedia
> Sales at (800) 457-1774 so they can qualify your inquiry and 
> transfer you to
> our presales team. 
> 
> Presales question will be a free (but short) call with the 
> Product Support
> Engineer. The Product Support Engineer can help you with an 
> answer as to if
> the product can do X function but cannot go into the details 
> of "how-to" use
> the product. That type of conversation would fall under a 
> standard credit
> card incident.  
> 
> Thank you.
> 
> Sincerely yours,
> 
> Name Removed To Protect the Guilty
> Macromedia Customer Service" 
> 
> So they want me to make an International call rate phone call 
> to give me
> what should be a simple and straightforward answer.
> 
> Doesn't fill me with any confidence...
> 
> Richard