[thelist] email ticket system for webmaster messages

[Sarah Sweeney]

Tony Crockford wrote:
> before you decide, I'd suggest a look at:
> 
> http://helpdesk.oneorzero.com/

I forgot to mention another requirement: tickets get added to the system 
automatically when users send an email to the webmaster email address. I 
couldn't find an FAQ for the OneOrZero HelpDesk - can tickets be added 
in this way?

David Siedband wrote:
 > It offers the functionality you are describing and is quite stable and
 > easy to use.
 >
 > http://www.bestpractical.com/rt/

This was actually the first system I thought of, because it's the one we 
use internally. Unfortunately, even I find it difficult to understand. 
The client would take one look at this and say "Huh?" There are just too 
many options - too much of a good thing, IMO :)

-- 
Sarah Sweeney
Web Developer & Programmer
Portfolio :: http://sarah.designshift.com
Blog, etc :: http://hardedge.ca