[thelist] wiki

[Maximillian Schwanekamp]

Pete Prodoehl wrote:

>>> Has anybody had experience with a wiki using a rich-text editor? Or 
>>> have you customized a wiki to make it easier for non-html-savvy 
>>> people to use? As "easy" as the wiki formatting is, it can start to 
>>> look confusing pretty quick. 
>>
>> My experience was that it's not the formatting that's hard, it's the 
>> idea of adding content to a collaborative place where anyone can 
>> edit. <snip>
>
> Agreed. Just dropping the wiki culture on people can be hard. <snip> 
> Still, I've put them to use internally as ad-hoc knowledge bases and 
> it's worked pretty well, even if it's just a few people that use them 
> and get something useful out of it.

Perhaps an actual knowledgebase would be more appropriate?  I haven't 
been able to get any clients to use a wiki, but KBs with their 
categories-and-articles structure seems to be approachable for most 
non-tech staff users to maintain.  End-users are often familiar with KBs 
as well (even if they don't know the word "knowledgebase"), and provided 
it's fulltext searchable, it may be a better solution.

-- 
Maximillian Von Schwanekamp
Dynamic Websites and E-Commerce
NeptuneWebworks.com <http://www.neptunewebworks.com/>
voice: 541-302-1438
fax: 208-730-6504