[thelist] Host with Tech Support

Shane Miller smiller at callcenters24x7.com
Thu Sep 9 12:46:39 CDT 2004

I used to own a hosting company that served up about 16 million hits a month
at its peak.  My experience was like Robin's:  if you're not careful, you
end up supporting everything under the sun that has anything remotely to do
with a computer!  A lot of users are in dire need of all sorts of training,
and support issues quite frequently aren't actually hosting support issues.

Shane Miller

-----Original Message-----
From: thelist-bounces at lists.evolt.org
[mailto:thelist-bounces at lists.evolt.org] On Behalf Of Robin Hastings
Sent: Thursday, September 09, 2004 10:01 AM
To: thelist at lists.evolt.org
Subject: Re: [thelist] Host with Tech Support

On Wed, 8 Sep 2004 13:16:07 -0700, Lisa Thompson <lisa at duckdogdesign.com>
> Those of you who resell hosting, how much time do you spend on support, or
> how many calls and emails per week do you receive? Out of those requests
> support, how many of them are easily resolved?

I probably spend about 2 hours a week between 9 clients. Most of them
are pretty easy calls - add a new email address or check to see if the
email problems they are experiencing are because of my server or their
connection. Rarely do I have to actually make a visit, but when I do
it is usually more for tutorial/training purposes than for actual

Robin Hastings
robin.hastings at gmail.com

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