[thelist] Email confirmation - html or text?

robertm-list at rmdesign.com robertm-list at rmdesign.com
Wed Nov 10 21:21:24 CST 2004

On 10-Nov-04, at 10:07 AM, Michael Pack wrote:

> Hi all,
> I am wanting to collect some strategies and opinions for sending client
> confirmation emails, specifically techniques to distinguish if the
> client supports/wants to receive the confirmation in HTML. Is it better
> just to stick with text or offer both options and what are some
> solutions for offering both? Information on email client software
> support and functionality would help to. (i.e. this one does this when
> you send html, while this one does this)
> Any advice or resource is greatly appreciated.

Not a strategy but an opinion: HTML email can sometimes be effective if 
you want to send a brochure or advertisement. But a simple confirmation 
is business correspondence (the email equivalent of what you'd put on 
your letterhead) so best to just use plain text.

robert mcgonegal

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