[thelist] User perception
Jason Handby
jasonh at corestar.co.uk
Mon Nov 15 13:16:11 CST 2004
> So your system may be technically sound. And looking at it
> from the omniscient (within the bounds of the system)
> viewpoint of the developer, you can of course understand how
> things should work. Makes perfect sense to you.
>
> But I'd say, if you're having that many problems - "emails
> on an almost daily basis" - then the fault is not with your
> users. It's with your system.
I agree.
This reminds me of a talk I went to a few years ago, by Blay Whitby at the
University of Sussex. His paper looked at the problem-solving methodologies
that are applied in the investigation of air accidents, and suggests some
interesting lessons for computer interface design:
http://www.cogs.susx.ac.uk/users/blayw/flyingl.html
"Lesson 1 - Blaming the user is always easy and always worthless."
Jason
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