[thelist] How to Talk Down to the Client (WAS: getting rid of the quote builder)

Alex Beston alex at deltatraffic.co.uk
Wed Dec 8 12:52:40 CST 2004

 how to talk DOWN to the client?

Are you serious? I never do that. I just suggest ways to get to their 
goal. If it turns out that a website is unfeasible for them

for some reasons like

* cant afford the complete system ( whats the point of having a 5 pager 
if you have a catalogue? )

* they are a corner shop

* they cant operate email ( - if they have a fax machine they can always 
use .int eg http://www.tpc.int/)

* dont know how to use a computer, open programs, input / format / edt, 
save documents

* cant afford to pay some to do it for them

I would politely inform them of this and tell them that to go ahead 
would be a bad idea and charge them as a result. whether I would see any 
money having consulted for them is another matter.

I have a client who is so conversant with all technology except for 
computers so it would never even enter my mind to treat him like a 
someone worth of talking down to.

so you treat your clients like children? they must like it or something.

what are you getting at?

More information about the thelist mailing list