[thelist] Support checklist - ideas?

[john at johnallsopp.co.uk]

> Hey all,
>
> I was wondering, do any of you have a "support checklist" of sorts
> when
> you get a client who comes to you with vague error reports like:
>
> "I get an error on like 468: missing ;"

What changed? That's the question I thought was the key one. I had a
call the other day .. my screen's only displaying 3/4 of its possible
width. It was OK before Sunday.

The question is, what happened between it being right and it being wrong.

J