Hey - thanks for this link. I had come across this a few months ago, but I guess it slipped back into the very-low-priority thought processes by accident! I've already passed it on to Those With The Power To Purchase. We'll see what happens. > -----Original Message----- > From: thelist-bounces at lists.evolt.org > [mailto:thelist-bounces at lists.evolt.org] On Behalf Of Pete Freitag > Sent: Tuesday, May 31, 2005 12:25 PM > To: thelist at lists.evolt.org > Subject: Re: [thelist] Support checklist - ideas? > > Chris George wrote: > > >Hey all, > > > >I was wondering, do any of you have a "support checklist" of > sorts when > >you get a client who comes to you with vague error reports like: > > > >"I get an error on like 468: missing ;" > > > >Obviously there'll be some tailoring involved, but a blanket > >questionnaire might help me deal more appropriately with > these support > >calls. > > > > > Hi Chris, > > You might check out something like > http://www.kayako.com/?_a=products&_m=esupport.features&_page= > 2 the trouble shooter in Kayako. > > -- > > ______________________________________ > Pete Freitag > work: http://www.cfdev.com/ > blog: http://www.petefreitag.com/ > shop: http://www.dealazon.com/ > > Author of the CFMX Developers Cookbook > http://www.petefreitag.com/bookshelf/ > > > > > -- > > * * Please support the community that supports you. * * > http://evolt.org/help_support_evolt/ > > For unsubscribe and other options, including the Tip > Harvester and archives of thelist go to: > http://lists.evolt.org Workers of the Web, evolt ! >