[thelist] Site check: Staples.com

Ken Schaefer Ken at adOpenStatic.com
Mon Sep 19 23:49:21 CDT 2005


> -----Original Message-----
> From: thelist-bounces at lists.evolt.org [mailto:thelist-
> bounces at lists.evolt.org] On Behalf Of Shawn K. Quinn
> Subject: Re: [thelist] Site check: Staples.com
> 
> On Mon, 2005-09-19 at 23:06 -0400, M. Seyon wrote:
> > And you make this statement based on the fact that you have:
> 
> - found their Web site unusable due to a patently obvious lack of
> testing and/or a very erroneous assumption that everyone uses the exact
> same browser, operating system, and hardware that was used to test it
> the one time it was tested.
> 
> I have the answers: Dump the Javascript for the same redirect executed
> *on the server*. Don't dump the user into an error message about cookies
> until they actually need to have cookies turned on (cookies are barely
> acceptable for shopping carts, however I emphatically *should not* have
> to accept cookies to merely browse or, worse, just to find a
> brick-and-mortar store location).

Sounds like a complete lack of understanding of how enterprise web
applications are built these days...

Half the stuff is OOB functionality that you can't change (either because
it's proprietary, or you don't have time/budget), then you need to interface
into all sorts of legacy backend systems, and then you need to quantify the
benefits of the application (and at the same time, possibly deliver a better
experience to your users: amazon.com uses cookies too you know). Where
exactly do we spend /another/ couple of hundred thousand dollars on extra
staff to customize all of this for the 2 users in the world that have a
similar setup to you, and who wouldn't generate a bean in revenue for us
anyway?

Cheers
Ken


More information about the thelist mailing list